Managed Services

Technology management services for small and mid-sized businesses

Whether you have an IT department in need of help managing a particular product or are running a skeleton crew with no IT team to speak of, our team can help maximize your technology investment by providing fast, friendly support services to keep your staff productive. Your technology, after all, is an asset that can set you apart from competition, and our team of Microsoft certified professionals work alongside you to keep everything in good working order.

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Let Metro be an extension of your team

Metro CSG offers a wide variety of managed support services tailored to the diverse needs of businesses large and small. As a Microsoft Gold Partner and three time Microsoft Partner of the Year award winner, our team has proven expertise in managing Microsoft products and services to help fill the role your business requires.

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Support

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Management

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Maintenance

Our Managed Service Offerings Include:

Office 365 Cloud Solution Provider Program

Are you an Office 365 customer? Is support from Microsoft just not cutting it? Metro CSG is here to help. As top tier Microsoft partners, we can take over as primary support contacts for your Office 365 tenant through our Cloud Solution Provider (CSP) program, at no cost to you! Here’s what you get when you sign up:

  • 24/7 admin support from Metro CSG engineers
  • Unified billing for all Office 365 licenses
  • Secure online portal for managing subscriptions

Learn more about Office 365 Managed Services

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Outsourced Support

With Outsourced Support from Metro CSG, you get the assistance you need to effectively manage the software and devices you use every day. Our friendly engineers act as your go-to technology guru when technical issues arise, providing support through the life cycle and detailed reports.

  • 24/7 access to our team to help resolve IT issues
  • One-hour response time for critical issues
  • On-site support available within the New York metro area

Packaged IT

Whether you're a start-up or have an environment in need of a refresh, managing your IT can prove to be a major challenge. So, why not Metro CSG fill the role? Our team lends expertise in consulting, licensing, deployment and support to businesses, offering a fully managed IT experience. After helping you transition to the environment that suits your unique set of needs, our team continues to provide admin and support services, so you can focus on growing your business.

  • Complete or partial transformation to a cloud-based environment
  • IT environment fully managed and administrated by Metro CSG team
  • 24/7 help desk coverage for IT support requests
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Admin & User Training

Whenever you move to a new platform to help run your business, the adoption period that follows can often result in decreased productivity while users navigate the new system. As a service, we offer the Microsoft certified expertise of our team to speed this process along with guided training sessions.

  • Free training session when you migrate to Office 365
  • Sessions tailored to the separate needs of users and administrators
  • Delivered live via webcast, and recorded for your future hires

Think we can help?

Get started with our services today, and our team can begin elevating yours.

Contact Us!