Managed Services
Technology management services for small and mid-sized businesses
Whether you have an IT department in need of help managing a particular product or are running a skeleton crew with no IT team to speak of, our team can help maximize your technology investment by providing fast, friendly support services to keep your staff productive. Your technology, after all, is an asset that can set you apart from competition, and our team of Microsoft certified professionals work alongside you to keep everything in good working order.
Let Metro be an extension of your team
Metro CSG offers a wide variety of managed support services tailored to the diverse needs of businesses large and small. As a Microsoft Gold Partner and three time Microsoft Partner of the Year award winner, our team has proven expertise in managing Microsoft products and services to help fill the role your business requires.
Support
Management
Maintenance
Our Managed Service Offerings Include:
Office 365 Cloud Solution Provider Program
Are you an Office 365 customer? Is support from Microsoft just not cutting it? Metro CSG is here to help. As top tier Microsoft partners, we can take over as primary support contacts for your Office 365 tenant through our Cloud Solution Provider (CSP) program, at no cost to you! Here’s what you get when you sign up:
- 24/7 admin support from Metro CSG engineers
- Unified billing for all Office 365 licenses
- Secure online portal for managing subscriptions
Outsourced Support
With Outsourced Support from Metro CSG, you get the assistance you need to effectively manage the software and devices you use every day. Our friendly engineers act as your go-to technology guru when technical issues arise, providing support through the life cycle and detailed reports.
- 24/7 access to our team to help resolve IT issues
- One-hour response time for critical issues
- On-site support available within the New York metro area
Packaged IT
Whether you’re a start-up or have an environment in need of a refresh, managing your IT can prove to be a major challenge. So, why not Metro CSG fill the role? Our team lends expertise in consulting, licensing, deployment and support to businesses, offering a fully managed IT experience. After helping you transition to the environment that suits your unique set of needs, our team continues to provide admin and support services, so you can focus on growing your business.
- Complete or partial transformation to a cloud-based environment
- IT environment fully managed and administrated by Metro CSG team
- 24/7 help desk coverage for IT support requests
Advanced Security
Metro CSG offers businesses a comprehensive security package encompassing threat monitoring, user training, data protection and support for compliance. Altogether, the Advanced Security plan results in a proactive defense against new and evolving threats.
- Real-time security review and threat management
- Monthly meeting to review risk and plan security enhancement
- End-user training to defend against new and evolving security threats